Shipping & Returns

Delivery

We strive to dispatch all products as quickly as possible. Orders will be dispatched via our shipping partner GLS to addresses in ROI, NI and the UK.

Where products for ROI are ordered before 3pm - delivery is usually made the next working day, however, we CANNOT guarantee this. Email confirmation with a tracking number is usually emailed once the order is dispatched from our offices.  

Delivery charges are as follows when under €55: 

ROI €5.50

NI & UK €10.00

The courier company may contact you to arrange delivery. It is the buyer's responsibility to ensure that the correct delivery information is provided and that your package can be received at your address. Should it occur that delivery be impossible and that the package is returned to us, the buyer will be subject to shipping fees for re-sending of goods. Please note that the courier company cannot leave deliveries with neighbours without authorisation from the customer. 

Please also note that the shipping rates for excessively large items we sell may be weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound and will notify the customer where additional charges apply to shipping. 

Should you wish to send an item to another country which is not listed - please contact us for a quote to ship your products. 

Returns Policy 

Pharmadirect.ie are happy to accept unwanted goods that are unopened and unused within 14 days from date of delivery. All unwanted returns must be returned in an unused, as new condition with your order sheet. Once Pharmadirect.ie receives the return goods, you will then be automatically refunded if your goods pass inspection.

In the unlikely event that your goods are faulty or have been damaged in transit, Pharmadirect.ie will replace your items. Please contact us within 48 hours of delivery to report any issues.

Items that are used and opened will not be replaced and no refund will be issued.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.