Shipping & Returns

09/04/2020: Important PharmaDirect Order Update - Orders are currently taking 3-5 days to process due to the Coronavirus alert. Thank you for your patience. 

Deliveries will not run over Easter weekend, deliveries will recommence on Tuesday April 14th

To our valued PharmaDirect.ie customers

Like many businesses, we’ve been working to adapt to the rapidly changing situation COVID-19 virus in Ireland and abroad. 

Over the last weeks, we have seen a spike in demand for essential items and we are working hard to fulfil all orders as fast as possible but there might be some delays in delivery times and temporary shortages for certain medicines and medical supplies.

We are attempting to keep our online stock up to date so if you see a product that is Out Of Stock, the best thing to do is sign up for email updates on the product page, and you will be alerted as soon as the product you are looking for comes back into stock. If we do not have your items, and cannot contact you to ask for instructions, we may need to cancel and refund your order.

Please also remember that our staff are under extreme pressure, trying to obtain stock, fulfil orders and work safely in this current climate.

If you have urgent questions,  contact us on Live Chat if we are available, or hello@pharmadirect.ie where we will reply as soon as we are able to. Stay well, stay safe and Stay At Home. 

The PharmaDirect team

 

Delivery

We strive to dispatch all products as quickly as possible. Orders will be dispatched via our shipping partner GLS to addresses in ROI, NI and the UK.

Where products for ROI are ordered before 3pm - delivery is usually made the next working day, however, we CANNOT guarantee this. Email confirmation with a tracking number is usually emailed once the order is dispatched from our offices.  

Delivery charges are as follows when under €60: 

ROI €5.50

UK / NI €8.00

The courier company may contact you to arrange delivery. It is the buyer's responsibility to ensure that the correct delivery information is provided and that your package can be received at your address. Should it occur that delivery be impossible and that the package is returned to us, the buyer will be subject to shipping fees for re-sending of goods. Please note that the courier company cannot leave deliveries with neighbours without authorisation from the customer. 

Please also note that the shipping rates for excessively large items we sell may be weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound and will notify the customer where additional charges apply to shipping. 

Should you wish to send an item to another country which is not listed - please contact us for a quote to ship your products. 

Returns Policy 

Pharmadirect.ie are happy to accept unwanted goods that are unopened and unused within 14 days from date of delivery to our offices at 34 Main Street, Killarney, Co. Kerry, V93 XW63. All unwanted returns must be returned unused, as new condition with your order sheet. Once Pharmadirect.ie receives the return goods, you will then be automatically refunded if your goods pass inspection. If the order was over €60 and the shipping was free - this will be deducted from the amount being refunded back to you in order to cover our shipping costs. 

In the unlikely event that your goods are faulty or have been damaged in transit, Pharmadirect.ie will replace your items. Please contact us within 48 hours of delivery to report any issues.

Please note that items that are used and opened will not be replaced and no refund will be issued.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.