Returns to Pharmadirect.ie within the Island of Ireland (ROI & NI) -
We are happy to accept unwanted goods that are unopened and unused within 30 days from date of delivery to our offices in Killarney, Co. Kerry. All unwanted returns must be returned unused, in original packaging.
For orders from the Island of Ireland over €60 with free shipping - €5.95 will be deducted from the amount refunded in order to cover shipping costs. Please note that items that are used and opened will not be replaced and no refund will be issued.
Return Address - Pharmadirect.ie, 34 Main Street, Killarney, Co. Kerry, V93 XW63. Kindly ensure to quote your order number and name with your package. Once received, a member of our Customer Service Team will be in touch to confirm that a refund has been issued. Please note that it can take between three and five working days for refunds to appear in your bank account.
Faulty/damaged in transit goods
Within the Island of Ireland (ROI & NI) - DPD
In the unlikely event that your goods are faulty or have been damaged in transit, Pharmadirect.ie will provide a replacement. Please contact us within five working days of delivery/order not being delivered to report any issues.
International orders - UPS
- From September 1st 2024, all orders over €250 will have additional insurance added to them automatically which will be included in our shipping fee. Please note that any issues/non delivery with international orders must be reported within 30 days of dispatch by emailing hello@pharmadirect.ie to ensure that a claim/investiagation can be raised.
- Please note that we do not have any option of changing delivery address once any international orders have left our warehouse in Ireland.